How can we help?

FAQ's

Ordering

What are your payment options?

We accept PayPal, all major credits cards, Shop Pay, Apple Pay, Google Pay and Meta Pay.

When will my order ship?

In-stock items will ship within 1-3 days business days. Shipment times on custom items will vary depending on the availability of materials.

Can I cancel my order?

If you need to cancel or make any changes to your order, please contact us within 24 hours of your purchase at info@petitemargaux.com with your name, order number, and the changes you’d like to make. We will do our best to accommodate you before your order is shipped.

Do you you offer wedding party discounts?

Yes! We offer a 15% discount on (3) or more pieces purchased at the same time and a 20% discount when (5) or more pieces are purchased. Pieces can be mixed or matched for the discount. Contact us ahead of time for the promo code.

Do you offer customization?

Customization is sometimes available, and we invite you to inquire, as some of our pieces can be made with different metals not shown. Also feel free to inquire about length or size adjustments if what is shown doesn’t seem quite right.

Shipping, Returns & Exchanges

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

Do you ship internationally?

We are currently shipping only to the United States and Canada. Check back frequently as we may be expanding our reach in the coming year. Domestic first class US shipping is free.

What is your return policy?

We have a 30-day return policy. Please see Shipping & Returns for details

Jewelry Care

What is the best way to clean Petite Margaux jewelry?

Occasionally wipe jewelry with a soft non-abrasive cloth (not a polishing cloth) to remove oils. Shiny silver (not antiqued) jewelry is best maintained in a sealed airtight bag like a ziplock to prevent tarnishing. If needed, tarnished silver should be delicately cleaned with a polishing cloth. Do not use abrasives, jewelry cleaning machines or jewelry polishes on crystals or crystal pearls. Do not expose jewelry to chlorine, sulphur. or excessive water. If you still have a question, please don't hesitate to email us.

Get in touch

Have questions about your order, or a general inquiry?