Shipping & Returns

 

Shipping Information

Domestic Shipping

Standard shipping is USPS First Class with an upgrade option for Priority Mail. Priority Mail Express is available upon request. Please contact us prior to checkout for Express delivery pricing. 

Standard        $3 .................. Est. 3-5 business days
Priority           $7 ...................Est. 2-3 business days
Express          Contact us

 

International Shipping

International shipping is currently available to Canada, Australia, New Zealand and the UK. Please be advised that international orders may not be able to be tracked once they leave the United States. Petite Margaux is not responsible for any lost international orders or customs delays. Customs fees or other taxes, if applicable, are the responsibility of the buyer.

Standard        $14.95 ............Est. 7-14 business days

Packages occasionally get held up at customs with significant delays. This is out of our control.

 

Returns

We understand the challenges associated with online shopping and offer a 30-day return policy for in-stock (non-custom) merchandise. If for any reason you are not completely satisfied with your purchase, you may return qualified items within 30 days of the date of receipt (custom items and some size-adjusted items are non-returnable). 

Please email us in advance for a return authorization number and return instructions. Return shipping and insurance is the responsibility of the buyer. We are not responsible for any items that are lost or damaged during shipment back to us or any additional fees related to sending items back. Packages requiring COD or other customs fees will be not be accepted or will deducted from your refund.

Custom pieces are non-returnable. Pieces that have been shortened or lengthened may be refundable at our discretion. Please discuss returns with us prior to requesting adjustments to jewelry.

All returned items must be in their original packaging in unworn condition. When in doubt, contact us first. We promptly return all emails.