Q: What are Swarovski pearls and crystals?
A: Swarovski is an Austrian company established in 1895 that produces superior quality machine cut and polished crystal beads. The color range and quality of crystal is considered the finest in the world.
Swarovski pearls are simulated (faux) pearls with a crystal core and unique coating that results in a luminous, consistent finish. The pearls are weighted to resemble natural pearls and resist scratches and UV damage.
Q: What is Argentium silver?
A: Argentium silver is a nickel-free modern silver alloy that is a purer form of traditional sterling silver. It is brighter and whiter than traditional sterling and highly tarnish resistant. It is produced using only recycled sterling silver and considered the environmentally responsible silver.
Petite Margaux chooses to use Argentium where possible to reduce the cleaning conflicts typically associated with sterling silver and pearls. The wire used to create our handmade links will not tarnish like sterling. We do however recommend occasional cleaning with warm soapy water or polishing cloths to remove oils.
Please note that many of our clasps are not yet available in Argentium silver. Our "stardust" claps are sterling silver and may tarnish if left exposed.
Q: Are volume discounts available for bridesmaid's
A: Yes! And, we understand that as weddings become more and more personal not all bridal parties are big. For smaller bridal parties, we offer a 10% discount on (3) or more pieces. For larger parties, we offer a 20% discount when (6) or more pieces are purchased. Pieces can be mixed or matched for the discount. The only requirement is that they are purchased at the same time.
Q: When will my order ship?
A: In stock items will ship within 3-5 days (typically sooner). Shipment times on custom items will vary depending on availability of materials. We recommend that you order as early as possible prior to your event to allow time for any sizing alterations or exchanges that may be needed.
Q: Do you ship internationally?
A: Yes. We ship to Canada, Australia, New Zealand and the UK and keep our shipping charges as low as possible. Please inquire in advance for shipping charges as well as shipping to other countries not listed above.
Q:Do you have samples for color matching?
A: Yes. We can certainly send pearl or crystal color samples to you. Many of our pieces can be custom made in a variety of colors. Just let us know what you're thinking and we can work with you.
Q: Can you lengthen or shorten pieces?
A: Yes. It's best to try to work out potential size issues ahead of time, but we can make size adjustments as needed. Depending on the adjustment, there may be a small charge. You will be responsible for shipping charges if an item is sent back for adjustment. We will pick up the cost to send the item back to you. When returning items for adjustment, email ahead of time for a return instructions.
Q: What is the best way to clean Petite Margaux
A: Occasionally wash your jewelry in warm water with a mild dish detergent. Silver jewelry is best maintained in a sealed airtight bag (like a ziplock). If needed, silver should be cleaned with a polishing cloth. Do not use abrasives, jewelry cleaning machines or jewelry polishes on Swarovski pearls or crystals. Do not expose jewelry to chlorine or sulphur. If you still have a question, please don't hesitate to email us.